PR pros pride themselves on mastering the art of the written word, but it’s time to get into a new mindset. Pounding out prose to populate press releases, fact sheets and talking points can be all consuming, client-pleasing and often mentally rewarding (“I nailed that lead”). No matter how perfectly fashioned, words on paper sometimes fail to…

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The revelation that the same background-checking firm vetted National Security Agency leaker Edward Snowden and Washington Navy Yard shooter Aaron Alexis has made me think about the importance of support and trust in a process.  Trusting a team, and each individual member, to do the right thing without much supervision is something that most employees…

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As a content strategist working on website projects, I’m usually working with clients trying to launch new sites or redesigns as quickly as possible. Since websites are arguably the best media for establishing brand and communicating with customers and prospects, I can understand why companies want to move their projects along so quickly. All you…

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