With the New Year upon us, it’s time again for industry insiders and gurus to come out with their predictions for the upcoming year. Traditional media and blogs are peppered with predictions stories, from technology trends to outlooks for the U.S. economy. The PR industry is no different. PR practitioners have already begun to hit…

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The U.S. healthcare system is going through monumental change and criticism. On October 1, one of the pivotal components of the Patient Protection and Affordable Care Act (ACA) went into effect in the form of public health insurance marketplaces. And like any highly anticipated consumer product launch–think Apple iPhone, Madden NFL video games or Microsoft…

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The problems with Healthcare.gov will no doubt eventually be repaired by IT pros, but the damage to reputations will sting for years to come. The challenge for the contractors involved is that the standard crisis communications playbook simply doesn’t apply in these situations. This playbook says that in a typical crisis where a corporate reputation is…

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PR pros pride themselves on mastering the art of the written word, but it’s time to get into a new mindset. Pounding out prose to populate press releases, fact sheets and talking points can be all consuming, client-pleasing and often mentally rewarding (“I nailed that lead”). No matter how perfectly fashioned, words on paper sometimes fail to…

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If you’ve only visited Washington, D.C., you probably never heard of Frager’s. If you live in the district, there’s a good chance you know of the venerable hardware store that first opened in 1920. And if you ever lived on Capitol Hill, Frager’s was likely a staple in your life. Living only two blocks from…

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