The problems with Healthcare.gov will no doubt eventually be repaired by IT pros, but the damage to reputations will sting for years to come. The challenge for the contractors involved is that the standard crisis communications playbook simply doesn’t apply in these situations. This playbook says that in a typical crisis where a corporate reputation is…

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It’s hard to imagine that the leaks of PRISM and other national security programs could have a silver lining for the Obama Administration, but there just might be one in terms of public relations. The exposure of PRISM and the Administration’s reactions to the leaks have at least taken some attention away from the IRS…

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If you’ve only visited Washington, D.C., you probably never heard of Frager’s. If you live in the district, there’s a good chance you know of the venerable hardware store that first opened in 1920. And if you ever lived on Capitol Hill, Frager’s was likely a staple in your life. Living only two blocks from…

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Last week I attended the American Telemedicine Association (ATA) annual conference in Austin.  For over 10 years I have been going to this conference – in person and remotely – to keep abreast of the latest developments in this unique segment of the healthcare IT industry. More Than an Academic Experiment As has been the…

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